How can we help?
Sprout support is for parents, and it works by email. Children can't contact Sprout directly; a parent writes to us on their behalf. Pick a topic below, or email us and a person on the team will reply.
Getting started
Set up Sprout Summer Lab: accounts, consent, device pairing, your AI tool, and the first family loop.
Contact us
How to reach the Sprout team, what to include, and how quickly we reply.
Report a bug
Something broke or looks wrong. Tell us what happened and we will dig in.
Account deletion
Delete your family account from the app, or by email if you no longer have access.
Privacy requests
Review, export, or delete your child's data, or withdraw consent.
Child safety
How Sprout keeps support parent-only, and how to raise a safety concern.
App Review
For Apple App Review: demo access, deletion compliance, and a same-day escalation path.
Creators
Coming soon. For now, creator questions go to our creator support email.
Prefer email? Write to support@sproutgoodhabits.com and a person on the team will reply within 1 business day.